Shipping Policy

Last updated: 2026

This Shipping Policy applies to all orders placed through the Atlético de Madrid official store, operated by FanDirect Ltd.

Processing Time

Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (Spain)

Service	Estimated Delivery	Cost
Standard Delivery	3–5 business days	€4.99 (free on orders over €75)
Express Delivery	1–2 business days	€9.99

International Shipping

We ship to most countries worldwide. International shipping costs and estimated delivery times are calculated at checkout based on your destination and selected service.

Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. FanDirect is not responsible for delays caused by customs clearance.

Order Tracking

Once your order ships, you'll receive a tracking number by email. You can also track your order from your account page at any time.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at support@fandirect.ai with your order number. We will investigate with the carrier and resolve the issue as quickly as possible.

Questions?

Contact our support team at support@fandirect.ai or visit our FAQs page.