FAQs
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Standard delivery typically takes 3–7 business days within Spain. Express options are available at checkout. International orders may take 7–14 business days depending on destination and customs clearance.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order from your account page if you're logged in.
Do you ship internationally?
Yes — we ship to most countries worldwide. Shipping costs and estimated delivery times are shown at checkout before you complete your purchase.
What currency will I be charged in?
Prices are displayed in EUR (€). Your card provider may apply a conversion fee for orders placed from outside Spain.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in original packaging. See our Returns Policy for full details.
How do I return an item?
Email support@fandirect.ai with your order number and reason for return. We'll send you a prepaid returns label within 1–2 business days.
Can I exchange an item for a different size?
Yes. Request an exchange via email and we'll hold stock for you while we process the return. If your preferred size sells out in the meantime, we'll issue a full refund.
Products & Licensing
Are products officially licensed?
Yes — every item in our club stores is officially licensed by the club. All trademarks, crests, and imagery are used under licence.
How do I know if a product will fit?
Each product page includes a size guide. Our products are generally true to size. If you're between sizes, we recommend sizing up for a more relaxed fit.
Are products ethically manufactured?
Yes. We work only with suppliers who meet our ethical manufacturing standards. Our products are produced in certified facilities that comply with international labour standards.
Account & Payment
Do I need an account to place an order?
No — you can check out as a guest. However, creating an account lets you track orders, save addresses, and view order history.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal and Shop Pay. Payment options are shown at checkout.
Is my payment information secure?
Yes. All transactions are processed by Shopify Payments, which is PCI-DSS compliant. We never store your card details.
Still have a question?
Get in touch via our Contact page and we'll be happy to help.