Returns Policy

Returns & Refunds Policy

Last updated: 2026

We want you to be completely happy with your purchase from the Atlético de Madrid official store. If you're not satisfied for any reason, we're here to help.

Return Window

You may return most items within 30 days of the delivery date for a full refund or exchange, provided they meet the conditions below.

Return Conditions

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original packaging with all tags attached
• Free from damage caused after delivery
• Not personalised or customised (personalised items cannot be returned unless faulty)

How to Return

1. Email support@fandirect.ai with your order number and reason for return
2. We'll send you a prepaid returns label within 1–2 business days
3. Pack the item securely and drop it off at the designated carrier location
4. Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, faulty product).

Exchanges

To exchange an item for a different size, follow the returns process above and specify the size you require. We will hold stock for you while your return is in transit, subject to availability.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange collection and send a replacement or issue a full refund at no cost to you.

Questions?

Contact our support team at support@fandirect.ai.