Customer Service

We're here to make sure your experience with the Atlético de Madrid store is a great one. Find what you need below — or get in touch if you can't.

Contact Us

Email support@fandirect.ai for any question about your order, a product, or working with us. We aim to reply within 1–2 business days, Monday to Friday.

For urgent order issues (wrong item shipped, damaged product), include your order number in the subject line so we can prioritise your case.

Live Chat

Live chat is coming soon. In the meantime, email is the fastest way to reach us — most questions are resolved within one business day.

Self-Serve Help

Frequently Asked Questions — order status, sizing, returns, and more.
Shipping Policy — delivery times, regions, and tracking.
Returns Policy — how to return or exchange an item.

Press & Partnerships

For press, partnership, or wholesale enquiries, email support@fandirect.ai with the subject line "Partnership".

Atlético de Madrid Official Store

The Atlético de Madrid store is operated by FanDirect Ltd. in partnership with Atlético de Madrid.